Customer Service is an Economic Indicator

Customer Service is an Economic Indicator

In this episode of The CFS Review, John Warren looks at the economy from an unusual perspective: the decline in customer service. He discusses economic cycles, consumer and business confidence, inflation, government spending, the rapidly growing national debt, and why companies often cut expenses as economic conditions weaken.

Could deteriorating customer service be another warning that the economy is beginning to slow? John explains why he believes what consumers experience every day may tell us something that traditional economic statistics don't.